Privacy Policy

1. Introduction

Shanrohi Technologies Private Limited, operating under the brand name RAMP ("Company", "we", "us", or "our"), is committed to protecting the privacy, confidentiality, and security of information entrusted to us by our users, customers, and enterprise clients.

This Privacy Policy describes how we collect, use, process, store, disclose, and protect information when you access or use our websites, web applications, mobile applications (Android and iOS), software platforms, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Scope of Application

This Privacy Policy applies to all products, platforms, and solutions provided by Shanrohi Technology Pvt. Ltd., including but not limited to:

• RAMP Garage / Workshop Management Application (Web, Android, iOS)
• RAMP Surveyor App (UniClaim – Insurance Inspection Platform)
• ScrapOn Application (RVSF Solution for Vehicle Recyclers)
• PFMS – Fleet Maintenance System (PFMS) Solution
• Vendor Management Solution for Spare Parts
• FUPO for construction, mining company, etc
• Any current or future enterprise software, mobility, fleet, insurance, recycling, or operational platforms offered by the Company

This Policy applies across all access channels, including websites, web applications, Android applications, and iOS applications.

3. Information We Collect

We collect information that is necessary, relevant, and proportionate to provide and improve our Services.

3.1 User Account Information

• Full name
• Email address
• Mobile phone number
• Login credentials (password or OTP-based authentication)

This information is used for authentication, authorization, and account management.

3.2 Business, Operational & Workshop Data

Depending on the product or solution used, we may collect and process:

• Workshop records, job cards, invoices, estimates
• Customer and vehicle details
• Fleet, equipment, and operational records
• Vendor, spare parts, and transactional data

Such data is typically business-generated data and may vary based on client configuration and contractual scope.

3.3 Device & Technical Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device identifiers
• Application usage data and logs

This information is collected for system security, diagnostics, performance monitoring, and service optimization.

3.4 Media Access & Application Permissions

Our applications may request permissions strictly required for functionality, including:

• Camera access – to capture images of invoices, job cards, vehicles, inspections, or documents
• Storage access – to upload, store, or share files through application features
• OTP auto-read (SMS) – solely to auto-fill OTP during login

Important Clarifications:

• No personal messages, contacts, call logs, or unrelated phone data are accessed or stored
• Permissions are used only with explicit user consent
• Data access is limited to the specific functionality initiated by the user

3.5 Enterprise-Specific & Advanced Data

For enterprise solutions, subject to contractual agreements and client consent, we may process:

• GPS location and telematics data
• Insurance claim documents and inspection evidence
• Compliance, audit, and traceability records

Such data is collected only where contractually authorized and controlled by enterprise clients.

4. Purpose of Data Processing

We use collected information for the following lawful purposes:

• Providing, operating, and maintaining our Services
• User authentication and account management
• Customer support and technical assistance
• Monitoring usage trends to improve performance and reliability
• Communicating service updates, operational notices, and critical information
• Fulfilling contractual obligations with enterprise clients
• Compliance with applicable legal and regulatory requirements

We do not use personal data for purposes incompatible with those stated above.

5. Data Sharing & Disclosure

5.1 Service Providers

We may share information with trusted third-party service providers for infrastructure and service delivery, including:

• Cloud hosting and storage providers (e.g., AWS, Google Cloud, Oracle, Microsoft Azure)
• Payment processing partners (e.g., Razorpay, PayPal)

Such providers are contractually bound to maintain confidentiality and security.

5.2 Enterprise Clients

For enterprise solutions, data is shared, accessed, or processed strictly in accordance with signed Service Agreements or License Agreements.

5.3 No Sale of Data

We do not sell, rent, or trade personal or enterprise data to third parties.

6. Data Storage, Security & Retention

• Data is stored on secure cloud infrastructure with restricted access
• Industry-standard security measures, including encryption and secure transmission protocols, are implemented
• Access is limited to authorized personnel on a need-to-know basis

Data retention periods are governed by:

• Client agreements
• Operational requirements
• Applicable legal and regulatory obligations

7. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal or business data
• Request correction or updates to inaccurate information
• Request deletion of data where legally permissible
• Opt out of non-essential communications

Requests can be made using the contact details provided below.

8. Cookies & Analytics

Our websites and web applications may use:

• Cookies
• Analytics tools

These are used to understand traffic patterns, improve user experience, and optimize performance.

Cookies do not collect personal information without user consent and may be managed through browser settings.

9. Enterprise Client Data Governance

• Enterprise data ownership remains with the client, unless otherwise agreed
• Data may be logically isolated or centrally managed based on contractual terms
• Access by Shanrohi Technology Pvt. Ltd. is strictly limited to what is contractually permitted
• Features such as GPS tracking, telematics, and insurance workflows are enabled only with explicit client consent

10. Geographical Applicability

Our Services are accessible across multiple countries. We endeavor to comply with applicable data protection laws in the jurisdictions where we operate, including India and other relevant regions.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements
• Business practices
• Technology or service offerings

Updated versions will be published on our website and, where applicable, within our applications. Continued use of the Services constitutes acceptance of the updated Policy.

12. Contact Information

For questions, concerns, or requests related to privacy or data protection, please contact:

13. Governing Principle

Shanrohi Technologies Private Limited is committed to privacy-by-design, data minimization, and enterprise-grade governance across all RAMP platforms.